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3. Shaping the customer experience

Looking at optimising customer experience for efficient streamlined communication on your website. Working with you to convey the right brand perception; improve ROI and repeat business.

  • What disiguishes you (USP's)
  • Engaging with the customer online
  • Online features and facilities
  • Company approach

Key performance areas customers identify when considering online purchases and services are the online experience, product / service information and company approach.

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